Contact Us

Use the form on the right to contact us.



En utilisant ce formulaire.




2 Rue Danton
Montreuil, Île-de-France, 93100

+33 (0)6 74 09 91 10


Terms of Sales


Thank you for your interest in our products! You will find below the Terms and Conditions applicable to your purchase, which are intended to clarify your rights. If you have any questions, do not hesitate to contact us, we will be happy to explain their operation.


General information

These Terms and Conditions apply when you ("Customer" or "you") place an order with DENTELLE GIVRÉE PARIS ("Company", "We") on the website:

By accepting these General Conditions of Sale, you confirm that you are over 18 years of age or have obtained the authorization of your legal representative. You also agree to abide by these Terms and Conditions.

We sell products in different countries, so these Terms and Conditions are intended to apply worldwide. However, additional laws may apply depending on the country in which you live. We comply with these applicable laws and no provision of these Terms and Conditions shall be construed as limiting your rights if the applicable laws offer you greater rights than those set forth herein.


When you receive an order confirmation from us, this means that your order has been accepted and a purchase contract has been made. We recommend that you keep the order confirmation for any future contact with us. We may reject an order for various reasons, for example if you provide incorrect personal data or if you have a liability for non-payment of debts.

Until we receive this confirmation from you, you have the option to cancel your order. In this event, we will refund any payment made by you or your credit card company.

We can cancel an order in case of stock out of the products ordered. We will refund any amount paid and inform you of equivalent products if available.

The products ordered remain our property until we receive the full payment corresponding to their sale.

Customer Information

You are responsible for the accuracy of the personal data you provide to us.

You are responsible for all purchases made with your login credentials. So make sure you keep your login credentials secret and prevent unauthorized people from accessing them. Please do not hesitate to contact us if you suspect an unauthorized person has gained access to your login credentials.

Prices, Charges

The prices shown on the website apply to orders placed on the website. All prices are expressed in the currency indicated on the website and include VAT when specified (nevertheless, according to your country of residence, VAT may not apply to your purchase). Unless otherwise indicated on the website, prices do not include payment or shipping charges, which are shown separately. Also note that local charges (such as currency conversion fees, credit or charge card fees, sales taxes, customs duties, etc.) may apply, depending on your local country of residence. These costs are at your expense and will not be reimbursed by us.

Special offers

We may occasionally offer more favorable terms for specific products than those indicated in the General Conditions of Sale, for example, as regards the right of withdrawal or free returns. These more favorable terms are valid only for a limited period of time, until the stock is out of stock and can be canceled at any time. In case of withdrawal, the General Conditions of Sale will apply again in their entirety.

Shipping & Delivery

The products in stock are usually delivered within the deadlines indicated on the website. The estimated delivery time of an order is indicated in the order confirmation. In case of delay in delivery, we will inform you and will continue to follow up your order. You can cancel the order if the delivery is delayed by more than 30 days and you are not responsible for the delay.

Depending on the delivery method chosen, you may be asked to go to a specific place of delivery to retrieve the order. You will be required to present yourself within the time period specified in the delivery notice. If you do not recover the delivery on time, additional charges may apply and the order can be returned to us at your expense. We reserve the right to cancel the order if the delivery is not recovered on time.

Right to retract

You can cancel your order by notifying us within 14 days of receiving the ordered products. You must then inform us of your withdrawal by indicating your name, physical address, e-mail address, order number and a description of the products subject to the revocation, for example by using the online form on website. You must also return to us without waiting for canceled products at your expense, within 14 days of your notice of withdrawal. You are responsible for the condition of the products during their return. That's why we strongly recommend that you send them packaged, in good condition and in their original box or packaging.

When you make a withdrawal, we refund the price you paid for canceled products. We will nevertheless deduct from the amount to be reimbursed any depreciation of the value of the products if this is due to the fact that you have manipulated them more than was necessary to determine its function or characteristics. Shipping costs are not refunded. We will pay the amount to be refunded as soon as possible, and within 14 days of the notice of withdrawal. We will nonetheless delay payment until receipt of returned products or proof that they have been sent to us (delivery certificate). Reimbursement will be made using the same method of payment as you used to pay for canceled products unless otherwise agreed.

Your right of withdrawal does not apply to contracts that:

  • Concern a service which has been entirely carried out, if, by placing your order, you have accepted from the beginning of the realization of the service that there would be no right of withdrawal after the realization of the service;
  • Relates to goods or services for which the price depends on market fluctuations that we can not control and which may occur during the period between receipt of your share of canceled products and your notice of withdrawal;
  • Are goods that have been manufactured to your specifications or that are clearly customized;
  • Are property that can quickly deteriorate or expire;
  •  Concern goods which, after delivery by their nature, have been irreversibly mixed with other articles;
  • Are sealed audio or video recordings or sealed computer software, the seal of which has been severed by you;
  • Concern particular issues of a newspaper or magazine;
  • Concerns digital content provided outside of a tangible means, if you have explicitly accepted a delivery in this manner and accepted the absence of possibility of withdrawal.

Limitation of the responsibility

Insofar as applicable law does not mention any contrary provisions, our liability is limited to direct damages and in no case to indirect damages, such as loss of income, etc.

Intellectual Property Rights

The website and its contents belong to us are protected by the laws relating to intellectual property and marketing. This means that trademarks, company names, product names, images and graphics, site design, layout, and information on products, services and other content should not be copied Or used without our prior written permission.


We reserve the possibility that our website contains errors, such as errors concerning product descriptions or technical specifications, inaccurate prices or incorrect information concerning the availability of a product in the stock. We are entitled to correct any obvious mistake and to modify or update the information published on the Website at any time accordingly.


Changes to the General Conditions of Sale

We may modify these Terms and Conditions at any time. We will then publish the amended Terms and Conditions on our website, which will only take effect once you have accepted them (for a new order or when visiting the website).

Applicable Law and Disputes

In the event of a dispute, we endeavor to comply with any decision taken by the national consumer protection authorities.

Any dispute relating to the interpretation or application of these General Conditions of Sale shall be governed by and construed in accordance with the laws of the country or State in which we operate and shall be subject to the non-exclusive jurisdiction of the local court Of our business. "Non-exclusive jurisdiction" means that you have the opportunity to make a claim against us in another country if permitted by applicable law.